Help for Attendees

Find it

Open the public event link sent by the organizer

Use it when

You have not registered for this event before.

1. Read the event title, location, dates, registration status, and available tickets.
2. Enter your full name.
3. Enter an email address, phone number, or both. At least one contact method is required.
4. Choose your gender.
5. Answer every required event and group question.
6. Choose an available ticket when the event has ticket options.
7. Choose Review registration, check the summary, then choose Confirm & register.

If a group question has several levels, continue until you have selected the most specific option that applies to you. Required fields and incomplete group paths prevent submission.

Do not submit again if the page is still creating your pass. A successful registration opens the digital pass. If registration is closed, new registrations are unavailable, but an existing attendee can still update with their registration code.

Find it

Public event page → Choose ticket

Use it when

The event offers one or more priced, capacity-limited, or room-enabled options.

Select the ticket that matches what the organizer offered you. The price and availability shown on the event page come from the current event setup.

A disabled or full ticket cannot be selected for a new registration. While updating, you may be allowed to keep your current ticket even if it is now full, but you cannot switch to another full ticket.

Changing a ticket can affect its price, available capacity, souvenir options, and room pairing. Ask the organizer before switching when payment or accommodation has already been arranged.

Find it

Your email inbox or SMS messages after registration

Use it when

You need your registration code or a quick link back to your pass.

After a successful registration, Formbrid creates a registration code and opens your pass. Normally, an email address receives a confirmation email with the code, QR code, event link, and pass link. A phone number may receive an SMS with the code and pass link.

Delivery depends on the contact details being valid and the organizer's messaging setup. Check spam or junk folders for email. If no message arrives, keep the pass open or copy the registration code shown there, then contact the organizer.

Keep the code private. It can be used to open and update your registration, and it may be shared deliberately with a trusted roommate only when the event uses room requests.

Find it

Open the pass link from your confirmation, or the pass opened immediately after registration

Use it when

You need proof of registration, your code, event entry, room preferences, or status updates.

Your pass may show the event name and dates, your QR and registration codes, contact details, ticket, answers, group selections, souvenirs, room information, check-in, and boarding.

Bring the pass to the event. A volunteer or representative can scan its QR code. Increase screen brightness if the scanner has difficulty, and avoid sharing screenshots publicly because the QR and registration code identify your registration.

Refresh the pass after an organizer changes your registration, room, souvenir, check-in, or boarding status. If a status is incorrect, ask event staff to review the record rather than registering again.

Find it

Digital pass → Room preferences; it appears only when the organizer enables room pairing

Use it when

You want to request an eligible attendee to share your room before assignments are finalized.

1. Ask the intended roommate for the registration code shown on their own pass.
2. Enter it in Partner code and choose Add.
3. If someone requests you, review their name and choose Accept or Decline.
4. Use Remove to withdraw a preference that should no longer apply.

A request can succeed only when both registrations are active, belong to the same event and ticket, meet the event's payment rule, satisfy the default same-gender rule, fit the ticket's room size, and are not assigned to another or full room.

Requests are connected. If you request one person who already has an eligible accepted group, that connected group is considered together and everyone can see the other members' names. The complete group must fit the room.

A full room hides the add control. The organizer reviews drafts and publishes final assignments. Contact the organizer if the displayed group is wrong or a published assignment needs attention.

Find it

Show your pass to a volunteer, or use Digital pass → Tap to Scan to Check In

Use it when

You arrive at the event and check-in is open.

A volunteer can scan the QR on your pass. If attendee self check-in is available during the event, choose Tap to Scan to Check In, allow camera access, and scan the event check-in QR displayed at the venue.

• The self check-in button is hidden outside the event dates.
• Check-in fails when the organizer has disabled it, the registration is cancelled, you are already checked in, or you scan another event's code.
• If the camera does not open, check browser camera permission or ask a volunteer to scan your pass.

After success, the pass shows Checked In. If that status appears before you arrive, ask staff to undo and review the check-in.

Find it

Digital pass → Scan to Board, or show your pass to a transport representative

Use it when

Boarding is enabled during the event dates and you are entering event transport.

Choose Scan to Board, allow camera access, and scan the boarding QR at the transport point. A representative can instead scan the QR on your pass.

Boarding is separate from event check-in. A successful scan changes the pass to Boarded. It fails when boarding is disabled, the event is not currently running, the registration is cancelled or already boarded, or the wrong QR is scanned.

Find it

Your digital pass at the entrance or transport point

Use it when

A volunteer asks to scan your pass, or your pass shows a check-in or boarding scan button.

First identify who is doing the scanning. The two methods use different QR codes.

• A staff member is scanning: open your digital pass and show them the large QR on it. You do not need to open your camera.
• You are scanning yourself: choose the check-in or boarding scan button on your pass, enable your camera, and scan the event QR displayed by the organizer.

Do not point your pass scanner at the QR on your own pass. Your pass QR identifies your registration to staff; the event QR authorizes the self-service operation.

If staff are scanning your pass

1. Open the pass before reaching the front of the queue.
2. Increase screen brightness and remove anything covering the QR.
3. Hold the phone steady with the entire code visible and avoid strong glare.
4. Wait until staff see Checked in or Boarded before leaving.

A screenshot can be scanned, but it contains your registration QR and code. Keep it private and do not post it publicly.

If you are scanning the event QR

1. Use the correct button: check-in at the event entrance or boarding at the transport point.
2. Choose Enable Camera and allow camera access when your browser asks.
3. Use the rear camera, keep the entire displayed event QR inside the frame, and move closer or farther away until it is sharp.
4. Keep the code in view while the request finishes. Do not scan repeatedly.
5. Confirm that your pass changes to Checked In or Boarded.

If scanning fails

• Camera permission is blocked: allow camera access for the site in browser or device settings, return to the pass, and choose Try Again.
• The browser says HTTPS is required or unsupported: reopen the official secure pass link in a current browser. If it still cannot use the camera, ask staff to scan your pass.
• The QR is not detected: clean the lens, reduce glare, use brighter and even lighting, keep the full code in frame, and adjust your distance.
• The code is for another event or operation: use the QR displayed at your current check-in or boarding point. Check-in and boarding codes are different.
• Your registration is cancelled or already processed: show the message to staff and ask them to review your record. Do not create a second registration.
• The operation is disabled or unavailable: ask event staff to process you manually or tell you when scanning opens.

Check-in and boarding are separate. Being checked in does not mean you are boarded, and boarding does not replace event check-in.

Find it

Public event page → Already registered? Update your details; on a closed event choose Update an existing registration

Use it when

Your contact details, ticket, answers, gender, or group selection need correction.

1. Open the same public event page used to register.
2. Choose the update option and enter your registration code.
3. Change the permitted fields.
4. Choose Review changes, confirm the summary, then choose Confirm & update.

You can usually update your name, email, phone number, gender, available ticket, event answers, and group selections. You cannot manage payment records or souvenir assignments yourself.

A ticket or group choice may be unavailable because it is full, disabled, or no longer allowed. Contact the organizer or group leader when the correct option cannot be selected.

Find it

Open Manage communication preferences in an organizer email or SMS

Use it when

You want to turn future event email or SMS updates on or off.

The preference page shows the contact methods stored on your registration. Turn Email or SMS on or off, then choose Save preferences.

A switch is unavailable when the registration does not have that contact method. Update your registration first if the email address or phone number is wrong.

Preference links are specific to your registration. If the link is unavailable, use a newer message or contact the organizer. Turning off updates may prevent you from receiving important event announcements through that channel.

Find it

Use the Topics menu to jump to the related attendee feature above

Use it when

You cannot find a code, message, ticket, scanner, or update option.

I did not receive a confirmation.

Check spam, confirm the contact details on your pass, and wait briefly for delivery. Keep the registration code shown on the pass. Contact the organizer instead of registering again.

I lost my registration code or pass link.

Search the confirmation email or SMS. If it cannot be found, ask the organizer to locate your registration and resend the information securely.

The ticket I want is missing.

It may be full or disabled. Only the organizer can change availability or advise which alternative to use.

I need to cancel.

Contact the organizer or group leader. Attendees cannot cancel their own registration from the public form.

The scanner is not working.

Confirm camera permission, use a supported browser, and scan the event QR rather than your own pass. Event staff can scan your pass when self-service is unavailable.